SHIPPING & DELIVERY
FREE SHIPPING on all stand up paddle boards shipped to either a commercial or residential address within the Continental USA. NO ADDITIONAL CHARGES APPLY FOR DOOR TO DOOR RESIDENTIAL DELIVERY. HAWAII Board Orders Only $175 Shipping Per Board. *** For INTERNATIONAL, CANADA & AK orders FREE SHIPPING DOES NOT APPLY, please email us at firstname.lastname@example.org for a quote prior to placing your order. *** The majority of orders placed before 2PM PST M-F ship same day. Orders received after 2PM PST or over a weekend or holiday will ship next business day. You will receive an email notification with tracking and carrier information when your order has shipped.<
Delivery of New Paddleboards
Most orders are delivered within 3-7 working days. Delivery will be Mon-Fri during normal business hours. You will need to be available to receive, inspect and sign for the shipment. Please specify whether the address is a commercial (business) or residential address and provide two contact numbers in the notes field when you check out. The freight company will contact you 24hrs prior to schedule the delivery. *Any change of address on paddleboards shipments there will be a $50 charge per address change. Address change is only with in the immediate area for example from your house to your work. A time delay will occur due to the address change. For a address change to another state or outside the immediate area other charges will apply. *If you are unable to accept board delivery on scheduled day/time slot, there will be a daily dock storage fee the customer is responsible for and will be charged by the delivery company.
Before signing the delivery receipt, you must unpack and inspect the board thoroughly for any signs of damage that may have occurred during transit. All shipments are fully insured against damage PRIOR to you signing, however your signature constitutes your final acceptance of the merchandise “AS IS” from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival, call us immediately at 888.435.0205 and refuse the shipment. We will make sure to ship you a replacement board immediately at no additional charge to you. Note: BOGA has literally shipped thousands of paddle boards to satisfied customers worldwide. We know the excitement of receiving a new paddleboard first hand and we want you to be able to start having fun on it immediately. Whether your new board is going around the corner or around the globe, we take great care to make sure it will arrive safely and in perfect condition. All boards are thoroughly inspected and packed extremely well before leaving our warehouse. We only use reliable carriers familiar with how to safely transport paddleboards and each box is clearly marked to make sure they are handled gently every step of the way. Our goal is your complete satisfaction. If you have any further questions or concerns prior to ordering your new paddleboard, please do not hesitate to contact us at 888.435.0205 or email@example.com<
Shipment of Paddles and Accessories
Paddles and Bags will be charged a $49 flat fee. This excludes INTERNATIONAL addresses. For AK, HI, PR and all other addresses outside the Continental USA, please contact us at firstname.lastname@example.org PRIOR to placing your order for a shipping quote. We ship via UPS, USPS or FedEx. Once your order ships, you will be notified via email with your tracking number. Orders received before 2PM PST typically ship same day. Orders received after 2PM PST, on a weekend, or holiday will ship next business day. Most orders are delivered within 1-5 working days to any address within the Continental USA. Please open the package and inspect items for damage immediately upon arrival. If damage is found, please notify us immediately so we can get a replacement out to you and file the necessary claim with the shipping company. All damages must be reported to us within 3 days of you receiving your shipment.